Hire Controller

First Military Recruitment
£24k per year
30 Jul 2017
14 Aug 2017
DS87 – Hire Controller Location: Kent Salary: £24,000 Overview: Working with our prestigious client, one of the UK's leading rental equipment companies, we are pleased to announce that we are recruiting for a Hire Controller to join their expanding team at their depot in Kent. The role of the Hire Controller is to deliver optimum customer service in line with company standards in a way that builds and consolidates an excellent reputation. Our client encourages applications from ex-military personnel, however all applications will be considered. Duties and Responsibilities: • Manage all customer orders and queries in accordance with Company policy • Partner with National Account Managers, Sale executive and depot staff to ensure that the customers requirements are delivered cost effectively • To ensure all on and off hire orders are taken and processed correctly • All relevant information collected recorded correctly • Customer queries are dealt with quickly. • Liaise with workshop and transport to ensure delivery of equipment on time. • Distribution of daily incoming and outgoing paperwork. • Liaise with customers, office and workshop team to ensure a high quality service. • Support existing workforce in their everyday duties Skills and Qualifications: • Good working knowledge of the construction and / or plant hire industry. • Previous experience in a customer service role, preferably with in a call center or depot environment. • Continuous improvement ethics, embrace change and puts forward and acts on suggestions to improve the process and service levels. • Strong interpersonal skills, communicates clearly and concisely and demonstrates effective listening skills. • Strong customer service ethic, demonstrates a positive and courteous approach ensuring all customers queries are responded to quickly and efficiently. • Strong organising skills, methodical approach with close attention to detail and adherence to Company standards and procedure. • A confident and \"can do\" attitude. DS87 – Hire Controller Location: Kent Salary: £24,000 This job was originally posted as www.totaljobs.com/job/75284248