Workshop Manager

Competitive + car+benefits
03 Aug 2017
28 Aug 2017
Contract Type
We are recruiting for a Depot Manager to join our Pullman business who provide Commercial Vehicle Maintenance and Fleet Management across the UK.

The successful candidate will be reporting to the GM/OSM to manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met.

Key Responsibilities:

To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives

To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation

Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration

Undertake departmental/resource planning and delivery against these plans

Provide the required operational information and to ensure that departmental systems/reports are maintained

Deal with any disciplinary/grievance matters in line with Company procedures

Plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations

To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions

Build rapport, develop trust and respect from both internal and external customers

Provide daily/weekly operational reports and status updates and review as required

Ensure the timely investigation and resolution of operational and Health and Safety issues

Contribute to the management, development and delivery of effective employee relations practices within a unionised environment

Manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company PCDR process

Motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning

Contribute towards the continuous improvement of processes/methods and operating practices

Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike

Skills, Experience & Attributes:

Confident in dealing with staff and customers at all levels within the operation

Sound knowledge of H&S fundaments and Compliance

Able to deliver a high standard of performance maintaining focus on meeting critical timeliness & targets whilst working under pressure

Able to provide job training, coaching and development for other technicians and apprentices

Excellent communication skills and the confidence to deal with a varied nature and volume of telephone calls

Ability to influence and gain the trust of a compact team, whilst providing flexibility, reliability and providing adhoc cover if required

Sound knowledge of the HGV environment, who will be expected to maintain a level of productivity, through a recognised formal training program

Computer and IT literate

About us:

Pullman, part of the Wincanton Group, is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management in the UK with an enviable track record stretching back over 30 years. We have a national network of over 38 HGV/LCV service centres, over 150 mobile service vans and in excess of 600 trained technicians. Offering service excellence, we are trusted by many of the UK's largest commercial fleet operators to keep their businesses on the move.

As well as repairing all makes and variants of commercial vehicles, Pullman is a leading player in transport refrigeration and tail lift servicing. We also have a national customer service centre, which operates 24/7/365 to provide 'best in class' fleet management solutions, as well as outstanding roadside assistance services for commercial fleets.

Our people are the driving force behind the success of our business and we have a team approach with a real passion for delivering excellence to our customers and innovatively developing our business in partnership with existing and potential customers. we're one step ahead.

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