Team Manager

Evolve Housing + Support
11 Aug 2017
14 Aug 2017
Contract Type
Team Manager - Bromley

Are you an optimistic, inclusive and determined leader who is passionate about helping homeless and vulnerable people? Do you enjoy working in a fast-paced environment and inspiring a team to deliver an exceptional service? If so, then we would love to hear from you.

Who are Evolve Housing + Support?

It is our vision to make a lasting difference to lives and communities; we are looking for people who share this vision. We are committed to being a place of positive change and growth for people of all ages, cultures and backgrounds. We help over 2000 homeless and vulnerable people each year identify their strengths and aspirations and develop the skills they need for independent living.

About the role

We are looking for a Team Manager to join our team in Bromley. As a Team Manager, you will be responsible for ensuring that our customers receive the best possible support from whilst with us.

Our Bromley service is a 50 bed site which accommodates homeless adults across three sites with varying complexities and support needs.

Reporting to the Area Managers you will be responsible for:

Working alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations.

Managing all aspects of service delivery including casework management, staff line management and the daily running of busy hostels.

Promoting an inclusive and passionate culture

To be successful in this role you must have:

A natural ability to motivate, lead and develop a team

A track record of leading teams who consistently meet targets

An excellent understanding of the issues affecting homelessness and a proven track record in managing support services for vulnerable people.

Excellent interpersonal skills including the ability to develop good working relationships with customers, colleagues and external contacts.

Excellent communications skills, both verbally and written, and competent in the use of Microsoft Office applications.

The ability to work in a fast-paced environment.


In return for your efforts, you will receive an excellent benefits package including:

Competitive salary

Comprehensive training and development programme

25 days annual leave (with the option to buy/sell annual leave)

Contributory group pension scheme

Free life assurance

Flexible working arrangements

Health cash plan

Enhanced payments for maternity and paternity leave

Career break opportunities

Hours: 37.5 hours per week - some weekend and evening as required.

If you are interested in applying for any of these positions please visit the Work For Us Page on the Evolve Housing + Support Website and complete the application form and attach your CV.

Team Manager

Role profile

Job title: Team Manager

Department: Housing and support

Reports to: Area manager

Location: Bromley

Overall Aim

To provide a high quality accommodation based support service to single homeless customers with complex support needs

To lead and direct staff ensuring that they are supported to deliver the highest standards of service delivery to customers

Delivery of a contract compliant service that meets key performance indicators and remains relevant to the Borough's homelessness strategy.

Sound financial management of the service budget

Key Responsibilities

Staff Management

To recruit, manage and lead staff ensuring that they are trained in their duties and undergo annual appraisal of their performance

To set clear expectations of quality standards, work plans and targets for staff. Ensure staff performance is monitored through monthly supervision, identifying and taking action on training and development needs as appropriate

To undertake probationary assessments and annual appraisal within specified time frames

To manage capability, disciplinary, probationary and grievance procedures effectively and in line with procedure

To ensure all staff complete organisational and local induction

To manage sickness absence and other absence in line with policy and procedure

Housing Management

To ensure all customers have a valid tenure and are inducted into the service, emphasisingtheir rights and responsibilities

To effectively manage rent arrears, voids and maximise income

To comply with and implement Evolve 's Health and Safety policies

To ensure all maintenance issues are progressed using the maintenance systems

Service Delivery

To ensure that all customers are provided with a high quality person centred service

To ensure customers views impact on the design and delivery of the service.

To ensure the service meets the contract specification, KPI's and targets

To produce accurate reports and data as requested and at specified intervals

To produce an annual work plan for service improvement and development that aligns with the organisational values and mission

To ensure that regular team meetings are held and minuted

To ensure working patterns and staffing cover meet the needs of the service and comply with SP contracted hours

Liaison with outside agencies

Represent Evolve on external bodies as appropriate to the remit of this post.

Establish and maintain new and existing community services

Financial management

To monitor income and expenditure and ensure that the project keeps within set targets and income is maximised

To ensure that financial procedures are maintained at all times in accordance with Evolve 's procedures.

To participate in annual budget preparation and monthly income and expenditure analysis

Other duties

To act in accordance with the aims of Evolve Housing + Support and implement Evolve 's equality and DiversityPolicy and other policies adopted by the Board .

To work flexibly including evening or weekends where required.

To participate in the managers on call system for all Evolve projects on a rolling rota basis.

Any other duties within the scope of the post as directed by the Area Manager or other senior staff.

This job description provides an indication of the roles and responsibilities for the post of Team Manager, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

Please also be aware of and follow Evolve policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Evolve reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

Role Experience, Knowledge and Skills Profile

Team Manager

Experience & Qualifications

Experience of leading and managing a housing management or support services operation
Experience of dealing directly with the public and/or customer or customers in a busy service environment
Experience of managing complex and difficult situations in relation to people
Experience of setting targets and taking remedial action where targets are not met


Knowledge of the issues facing homeless people and how to meet them
Knowledge of the relevant funding frameworks and of support services offered to vulnerable people
A practical understanding of the requirements and reasons for organisations to implement customer involvement
Knowledge of issues currently impacting on the housing and support sector
An understanding of: the importance QAF and supporting people contracts; welfare benefits and welfare reform changes; the issues involved in monitoring rent payments and dealing effectively with arrears; Health and safety
An understanding of and commitment to Diversity & Equality


Ability to organise and prioritise your work, ensuring you manage your own time and plan your workload to meet deadlines and commitments to customers
Ability to follow financial procedures and manage budgets
Ability to build teams, develop staff and manage staff performance
Ability to inspire, enthuse and motivate a wide range of stakeholders, including staff and customers
Familiarity with IT applications and basic keyboard skills and data analysis