Collections/Consumer/Credit Control

10 Aug 2017
17 Aug 2017
A client based in Maidstone is recruiting for a Collections Agent to work in a team Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler Key Responsibilities: Negotiate early repayment of debt and update debtor management system Obtain full details of any dispute and fast-track to Client and/or Client Services as required Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures Telephone number searches Trace investigations Candidate Profile - Core Competencies, Skills & Knowledge Requirements The ideal candidate will have: - A proven track record in a consumer collections role with an understanding of FCA guidelines - - Be able to clearly demonstrate the presence of core competencies with regards to: - effective communication - influencing skills - negotiating skills - rapport building - customer focus - teamwork - focus on achievement - quality focus - continuous improvement - Personal Attributes: Strong commitment to the company Hardworking and determined to deliver whatever the obstacles Excellent attendance record This position also offers a performance related bonus of up to £400 pcm. Rotating shift from 08:00 to 16:00 and 12:00 to 20:00 Car parking Email CV ASAP - Immediate Interviews

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